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selfserve.water.com
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Description:English - EN -- Canadian English - EN Canadian French - FR 0 800-201-6218 My Delivery Delivery Schedule Shop Offers My Account Payments FAQ English - EN -- Canadian English - EN Canadian French - FR M
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selfserve.water.com |
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Charlotte |
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35.227088928223 |
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English - EN -- Canadian English - EN Canadian French - FR 0 800-201-6218 My Delivery Delivery Schedule Shop Offers My Account Payments FAQ English - EN -- Canadian English - EN Canadian French - FR My Account Logout 0 Shop Call Us 800-201-6218 English - US English - CA French Please wait while we load your account details... Existing Customer Continue as Guest Email Password Remember Me Show password Sign In Forgot Password? Don't have an account? Register Now Click shop and enter your Postal Code to view our selection of product and service options in your area. Shop Contact Us Terms of Use Privacy Policy CA Supply Chain CA Notice at Collection Site Map CA Notice at Collection | CA Supply Chain | Privacy Policy | Terms of Use | Support | Contact Us | Investors | -- Careers | About Us | Services | Home | ©2021 DS Services of America, Inc., dba Primo Water North America How do I contact my delivery person (RSR - Route Sales Representative) ? You can reach your delivery person by leaving a note on the day of your delivery. Simply attach the note with your request or question on an empty bottle. If your timing is more urgent, please send an email message to customerservice@dsservices.com , which will be forwarded to your delivery person within two business days or call customer service at 1-800-728-5508. What are the benefits of Auto Pay? Setting up your credit or debit card with our easy Auto Pay service means one less check to write and mail each month, and more convenience for you. Your card will be automatically charged or debited each billing period for your service on the date your invoice is created so you never have to worry about missing a payment. Less paper and print are also great for the environment! It's easy. Simply login to your account, go to the "My Account" tab and click the "Manage Auto Pay" button. Select a credit/debit card to sign up for Auto Pay or enter new credit/debit card information. When is my payment due? Payment is due by the Payment Due Date listed on your invoice. Late charges will apply as noted on the payment stub at the bottom right corner of the invoice and as set forth in your customer service agreement with us. What does "current balance" mean? Your current balance is your total outstanding balance, except for credits or changes processed today. Your current balance and invoice balance may be different if order or delivery activity has occurred between your last invoice date and today. What does "invoice balance" mean? Your invoice balance includes charges and credits applied during the billing period covered by the invoice. Your invoice balance and current balance may be different if order or delivery activity has occurred between your last invoice date and today. How do I know when my online payment has been processed? After you submit your online payment, you will see a confirmation message. If you do not see the payment confirmation message, your payment was not processed. A confirmation email will be sent to you at the billing email address in the account profile stating that your payment has been processed. What is the Variable Energy Surcharge? Rising energy prices have significantly increased our operating costs. To continue providing you with high quality products and excellent service, an energy surcharge will be applied to future invoices. The surcharge is based on the Monthly U.S. Average On-Road Diesel Price as published by the U.S. Department of Energy, Energy Information Administration on its website. The surcharge will appear as a separate line item on each invoice, starting with your next statement. We reserve the right to apply the surcharge in our sole discretion. Please note that we do not establish the Monthly U.S. Average On-Road Diesel Price. To learn more about recent energy price developments, please contact the Department of Energy at (202) 586-6966 or go to the "http://www.doe.gov/engine/content.do" target="_blank"> U.S. Department of Energy website . We will monitor the need to continue the surcharge and we will adjust accordingly. Why do I have multiple addresses? We show both your billing address and delivery address. In addition, if you have recently moved, you may continue to see your previous address until your new address has been updated in your account. What is the difference between "delivery address" and "billing address"? The delivery address is the address where your products are delivered. The billing address is where your billing invoices/bills are mailed. What is a Refundable Water Bottle Deposit? A water bottle deposit is a fee charged for every 3 or 5-gallon bottle delivered to you. A bottle deposit is refundable and will be credited to your account once each empty bottle is returned. If you return more bottles than were delivered to you, then a bottle deposit credit is applied to your account. For example, if you received four full bottles and returned five empty bottles during your billing period, you will receive a bottle deposit credit for one bottle. A bottle deposit charge may appear on your invoice if more bottles were delivered to you than were returned to your delivery person. For example, if you received five full bottles and returned only four empty bottles during your billing period, you will receive a refundable bottle deposit charge. Remember, your invoice will only reflect the activity that occurred during the billing period. Can I pay using another method than credit card? Certainly, we also accept payments via debit cards (cards with the Visa or MasterCard logo), check payments by phone, and check payments by mail. What if I move? You can contact us prior to your move to ensure we offer service at your new address, you may do so by phone at 1-800-728-5508 or email using the "Contact Customer Service" form by clicking on the link at the bottom of your online account homepage. Once it is confirmed that you are moving within a serviceable area, you may move the rental equipment along with your bottles to your new location. If you are moving to a non-serviceable area, we will pick up the dispenser and/or bottles prior to the move. What if your website says it is not available in my area? We apologize for the inconvenience. If you typed in your zip code and no services showed, delivery services are unavailable in your area at the present time. We are expanding our delivery service, so please check back in the near future to see if services are available! Can I change my plan as my needs change? Call our Customer Service Department at 1-800-728-5508 to discuss alternative options that are available to you. When is the billing cycle? The billing cycle is every 28 days, beginning approximately 2 days after your first delivery. Do you run a credit check? A credit check is run if you choose to not set up your service using a credit or debit card. Should you choose to set up your account using a credit or debit card, a credit check will not be conducted. Why should I rent my water cooler? By renting a cooler, you can be assured that you have the latest technology and receive the highest level of service from your delivery person. If you ever have any issues with your water cooler, simply contact customer service or notify your delivery person and we will replace or repair the unit for you. When will my products be delivered? Your products will be delivered regularly, according to the printed schedule(s) your delivery person(s) provides. You can also view and print your delivery schedule online . This schedule highlights delivery days so you always will know when you will receive your delivery. How many water bottles will be delivered? After your initial setup and delivery, your delivery person will replace your empty bottles with full ones. However, adjustments may be made based on your needs. If you would like a different quantity or additional products, please update your order online, leave a note for your delivery person, send an email to customerservice...
selfserve.water.com Whois
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"name": "DS Services of America, Inc",
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"address": "2300 WINDY RIDGE PKWY SE STE 500N",
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