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English - ENCanadian English - EN Canadian French - FR 0 800-201-6218 My Delivery Delivery Schedule Shop Offers My Account Payments FAQ English - ENCanadian English - EN Canadian French - FR My Account Logout 0 Shop Call Us 800-201-6218 English - US English - CA French Please wait whileare kept in a secure location, and may be accessed solely under the instruction of our corporate office for maintenance and upgrades. Certain sensitive data transmitted on this site is stored behind "firewalls". Access to the data is limited to authorized employees and agents acting under our express instructions. Please view our Privacy Policy for more information. How do I find my invoice number? Your invoice number may be found in the upper right corner of your paper invoice. How will my email Spam Filters affect getting my eInvoice email? Your spam filters may block emails coming in from us. Currently emails sent from our ’DS Services SMTP’ servers should not be listed as spam. If you have your spam filters turned on in your email to only allow messages from contacts in your address book, please add the email address myaccount@waterinvoice.com as a contact. If you are still having issues with your spam filter still blocking this email please contact the vendor of your spam filter for assistance. What happens if energy prices fall? It is our hope that energy prices will subside soon. However, we cannot predict what the following months will bring and we may need to adjust the amount of the surcharge. If energy prices fall, then we will adjust the surcharge accordingly. The surcharge is based on the Monthly U.S. Average On-Road Diesel Price as published by the U.S. Department of Energy, Energy Information Administration on its website at "http://tonto.eia.doe.gov/oog/info/wohdp/diesel.asp" target="_blank" . Please note that we do not establish the Monthly U.S. Average On-Road Diesel Price. To learn more about recent energy price developments, please contact the Department of Energy at (202) 586-6966 or go to the U.S. Department of Energy website located at "http://www.doe.gov/engine/content.do" target="_blank" . We will monitor the need to continue the surcharge and we will adjust accordingly. How do I change my password? You may change your password by logging in and selecting "My Account - Account Information". Then click the "Change Password" button. You will need to enter your current password once, and your new password twice. I’m not receiving the eInvoice that I signed up for. Is there something else that I need to do? If you are not receiving the eInvoices that you signed up for, please login to your account and go to the My Account page. Click on the "Manage eInvoice" button. On the "My account: Manage eInvoice" page, make sure that the "Receive eInvoice" check-box is checked and enter your correct email address. Then click "Save Changes". After you have done this, If you still do not receive your next invoice please call customer support at 1-800-728-5508. What is a late fee? A late fee is a fee charged when your payment has not been received by the Payment Due Date. What are the benefits of eInvoice? eInvoice means one less paper invoice to go through each month, which is more convenient for you. You will get an email notification every time your new invoice is ready for viewing. Less paper and print are also great for the environment! It’s easy. Simply login and go to the Invoices page to select the invoice you would like to download or view. How can I get a copy of my invoice/bill? It’s easy. Simply login to your account and go to the "Invoices" page to select the invoice you would like to download or view. How do I view my invoice/bill online? It’s easy. Simply login to your account and go to the "Invoices" page to select the invoice you would like to download or view. How long does it take for a payment to be applied to my account? Once we receive your payment, it will be applied to the balance on your account within two business days. If sending a payment by U.S. mail, please allow additional time for the U.S. Postal Service to deliver your payment to us. Will my Energy Surcharge change? When will it change? The amount of the surcharge may change dependent upon energy prices. It is our hope that energy prices will subside soon. However, we cannot predict what the following months will bring and we may need to adjust the amount of the surcharge. The surcharge is based on the Monthly U.S. Average On-Road Diesel Price as published by the U.S. Department of Energy, Energy Information Administration on its website at "http://tonto.eia.doe.gov/oog/info/wohdp/diesel.asp" target="_blank" . Please note that we do not establish the Monthly U.S. Average On-Road Diesel Price. To learn more about recent energy price developments, please contact the Department of Energy at (202) 586-6966 or go to the U.S. Department of Energy website located at "http://www.doe.gov/engine/content.do" target="_blank" . We will monitor the need to continue the surcharge and we will adjust accordingly How do I find my invoice/bill number? Your invoice/bill number may be found in the upper right hand corner of the payment coupon portion of your paper invoice. How do I read my invoice/bill? Click on Reading Your Invoice to get detailed information about your invoice. How often should I clean my cooler/dispenser? Your cooler/dispenser should be cleaned every 1 to 3 months using the simple process outlined below: Electric Coolers Unplug your cooler and allow the unit to warm to room temperature Remove the empty water bottle and drain any remaining water from the cooler/dispenser Hand clean any removable parts in reservoir Using a clean cloth, completely wipe the inside of the reservoir Dilute one (1) teaspoon of unscented household bleach in one (1) gallon of water Add this mixture to the reservoir and let stand for a few minutes Drain the water from the COLD WATER spigot only Rinse the reservoir with at least one (1) gallon of clean water Drain the water again from the COLD WATER spigot only Place a new bottle of water on your cooler and plug it in Your cooler is now clean! Non-Electric Coolers Remove the empty water bottle and drain any remaining water from the cooler/dispenser Hand clean any removable parts in reservoir Using a clean cloth, completely wipe the inside of the reservoir Dilute one (1) teaspoon of unscented household bleach in one (1) gallon of water Add this mixture to the reservoir and let stand for a few minutes Drain the water from the reservoir Place a new bottle of water on your cooler Your cooler is now clean! Other Helpful Tips The drip tray on your electric cooler/dispenser should be emptied periodically because it is not a drain. It is designed to only catch the occasional spill When changing the water bottle do not forget to wipe the neck and shoulder of the new bottle with a damp clean cloth or paper towel Ensure that the water bottle dust cover flap on top of spill-proof cap is removed before placing onto the cooler’s spill-proof probe Never place any paper, objects, or liquids (other than bottled water) into your empty water bottles or cooler/dispenser If you have any questions on how to clean your cooler/dispenser, please click the Contact Customer Service link at the bottom of the...